Many Surveys based on CXO interviews found that the top priority for logistics managers are “meeting customer expectations” followed by “on-time delivery” and to provide services with “low cost”. Due to the rising competition between various LSPs and their inability to fulfill customer demands and needs, they lose a lot of customers who opt for other LSP that satisfy their needs. Customers of logistic service providers increasingly demand full transparency to their orders and inventory through the entire lifecycle of raw-material to finish-goods to sale to sometimes reverse-logistics which is difficult to provide.
To simplify this process, LSPs will need solution frameworks that can be adapted for customer specific demands with the data and info they want to see and factors the criticalities of diverse industry verticals. Customers also demand competitive rates across different factors that serves as win-win to LSPs and their customers. Such adaptations bring additional complexity into the process and without the right technology investments they will raise compliance risks.
Oracle’s Logistics Cloud has the feature footprint to support complex planning decisions, rate distributions, event management and business rules thus enabling LSP to meet their customer demands. Investment in Logistics Cloud helps LSP to handle customers at varying complexity across verticals without risking compliance or performance.
